Syndro — AI Lead Reactivation for Dental Practices

1. Introduction

Syndro ("we," "our," or "us") operates syndro.io and provides AI-powered SMS lead reactivation services for dental practices. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services or when our clients use our platform to communicate with their patients and leads.

2. Information We Collect

From dental practice clients: Business name, contact name, email address, phone number, billing information, and lead/patient contact lists (names and phone numbers only).

From end recipients (dental patients/leads): Phone number, name, and the content of SMS conversations initiated through our platform. We do not collect medical records, health information, or any Protected Health Information (PHI).

Automatically collected: Website usage data, IP addresses, browser type, and analytics data through standard web technologies.

3. SMS Communications, Opt-In & Disclosures

Syndro sends SMS messages on behalf of dental practices to their existing leads and patients. By receiving SMS messages through our platform:

Recipients have provided their phone number to the dental practice and consented to receive communications
Every message includes opt-out instructions (Reply STOP to unsubscribe)
Recipients can reply HELP for assistance
Message frequency varies based on conversation activity
Standard message and data rates may apply. Contact your wireless carrier for details on your plan's messaging rates.

📱 Message & Data RatesStandard message and data rates may apply to all SMS messages sent or received through Syndro's platform. These charges are determined by your mobile carrier and plan. Syndro does not charge separately for SMS delivery. Contact your carrier for rate information.

📶 Carrier Liability DisclaimerCarriers (including but not limited to AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and conditions. Syndro is not responsible for messages that are delayed, blocked, or undelivered due to carrier filtering, network outages, or invalid phone numbers.

🔞 Age RestrictionOur SMS services are intended for individuals who are 18 years of age or older. By opting in to receive SMS messages through Syndro, you confirm that you are at least 18 years old. We do not knowingly collect information from or send marketing SMS messages to individuals under 18.

Opt-Out: To stop receiving messages, reply STOP to any message. You will receive a confirmation and no further messages will be sent. To opt back in, contact the dental practice directly.

4. How We Use Information

To provide and operate the Syndro AI reactivation service
To send SMS messages on behalf of dental practice clients
To process payments and manage client accounts
To improve our AI models and service quality
To comply with legal obligations
To communicate with clients about their accounts and our services

5. Information Sharing & SMS Opt-In Data

🔒 No Sharing of SMS Opt-In DataWe will never share, sell, rent, or disclose your phone number or SMS opt-in consent data to any third party for their own marketing or promotional purposes. SMS opt-in information is used solely to deliver the Syndro service you requested and is never transferred to affiliates, data brokers, or marketing networks.

We do not sell, rent, or trade personal information. We may share information only with:

Service providers: SMS delivery platforms (e.g., Twilio), payment processors, and cloud infrastructure providers who assist in operating our service under strict data processing agreements
Dental practice clients: Conversation data and booking results are shared with the specific practice that engaged our services on your behalf
Legal requirements: When required by law, court order, or government authority

6. Cookies & Tracking Technologies

Syndro's website (syndro.io) uses the following tracking technologies:

Essential cookies: Required for the website to function properly. These cannot be disabled.
Analytics cookies: We use privacy-friendly analytics (Umami) to understand how visitors use our site. This data is aggregated and anonymous — no personal identifiers are tracked.
No third-party advertising cookies: We do not use Google Ads, Facebook Pixel, or any advertising tracking cookies on this website.

You can disable cookies in your browser settings. Disabling essential cookies may affect website functionality. Our analytics do not use cookies that require consent under GDPR or CCPA.

7. Data Security & Retention

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain client account data for the duration of the service relationship plus 12 months. SMS conversation data is retained for 90 days unless a longer retention period is required by law or requested by the client.

9. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at [email protected]. SMS recipients may opt out at any time by replying STOP.

10. Contact Us & Support

For privacy-related questions, data requests, opt-out assistance, or general support:

Support Email: [email protected]

General / Business: [email protected]

Website: syndro.io

Response time: within 1 business day. For SMS opt-out issues, reply STOP to any message for immediate removal.